ValidateAssigneeInQueue

Validate Assignee in Queue

Minor Business Rule

Object Name: N1701650

Parent DLL: CCRIN

Location: Client/Server

Language: NER

1.Functional Description
This function is used to validate the assignee if in the queue based on the processing option set up for Customer Call MBF Processing Options
(P1700140).

1.1Purpose
This function validate the assignee if is in the queue.

1.2Setup Notes and Prerequisites
A processing options needs to be added to your application to input the Queue number, Assignee number, Structure Type and Call Entry Version. If
Call Entry Version is not passed in, ZJDE0001 will be used.

Data Structure

D1701650 - Validate Assignee in Queue

Parameter Name Data Item Data Type Req/Opt I/O/Both

mnCallQueue CALLQ MATH_NUMERIC OPT NONE

The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider
groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the
provider groups of service personnel.

mnAddressNumber AN8 MATH_NUMERIC OPT NONE

A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or
location.

szOrganizationTypeStructur OSTP char OPT NONE

A user defined code (01/TS) that identifies a type of organizational structure that has its own hierarchy in the Address Book system (for
example, e-mail). When you create a parent/child relationship for the Accounts Receivable system, the structure type must be blank.

szCallEntryVersion VERS char OPT NONE

A user-defined set of specifications that control how applications and reports run. You use versions to group and save a set of user-defined
processing option values and data selection and sequencing options. Interactive versions are associated with applications (usually as a
menu selection). Batch versions are associated with batch jobs or reports. To run a batch process, you must choose a version.

szAssignee_ALKY ALKY char OPT NONE

A user-defined name or number that identifies an address book record. You can use this number to locate and enter information about the
address book record. If you enter a value other than the address book number (AN8), such as the long address or tax ID, you must precede
it with the special character that is defined in the Address Book constants. When the system locates the record, it returns the address book
number to the field. For example, if address book number 4100 (Total Solutions) has a long address TOTAL and an * distinguishes it from
other entries (as defined in the Address Book constants), you could type *TOTAL into the field, and the system would return 4100.

Related Functions

None

Related Tables

None

Parameter Name	Data Item	Data Type	Req/Opt	I/O/Both
mnCallQueue	CALLQ	MATH_NUMERIC	OPT	NONE
The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the provider groups of service personnel.
mnAddressNumber	AN8	MATH_NUMERIC	OPT	NONE
A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or location.
szOrganizationTypeStructur	OSTP	char	OPT	NONE
A user defined code (01/TS) that identifies a type of organizational structure that has its own hierarchy in the Address Book system (for example, e-mail). When you create a parent/child relationship for the Accounts Receivable system, the structure type must be blank.
szCallEntryVersion	VERS	char	OPT	NONE
A user-defined set of specifications that control how applications and reports run. You use versions to group and save a set of user-defined processing option values and data selection and sequencing options. Interactive versions are associated with applications (usually as a menu selection). Batch versions are associated with batch jobs or reports. To run a batch process, you must choose a version.
szAssignee_ALKY	ALKY	char	OPT	NONE
A user-defined name or number that identifies an address book record. You can use this number to locate and enter information about the address book record. If you enter a value other than the address book number (AN8), such as the long address or tax ID, you must precede it with the special character that is defined in the Address Book constants. When the system locates the record, it returns the address book number to the field. For example, if address book number 4100 (Total Solutions) has a long address TOTAL and an * distinguishes it from other entries (as defined in the Address Book constants), you could type *TOTAL into the field, and the system would return 4100.