F1752RecordFetch

F1752 Record Fetch

Minor Business Rule

Object Name: N1701340

Parent DLL: CCRIN

Location: Client/Server

Language: NER

1.1Purpose
This function will used to retrieve the record from F1752 (Call Type) using the keys - Call Queue and Call Type 1.

1.2Setup Notes and Prerequisites

1.3Special Logic
Retrieve the record using call queue (CALLQ) and Call Type 1 (CT01).

Data Structure

D1701340 - F1752 Fetch Record

Parameter Name Data Item Data Type Req/Opt I/O/Both

mnCallQueue CALLQ MATH_NUMERIC REQ INPUT

The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider
groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the
provider groups of service personnel.

cCALL_TYPE_1 CT01 char REQ INPUT

A code that specifies the type of case.

cCALL_TYPE_2 CT02 char OPT NONE

A code that specifies the source of a case. Valid values are: Blank No source W Warranty R Response line

szLineType LNTY char OPT NONE

A code that controls how the system processes lines on a transaction. It controls the systems with which the transaction interfaces, such as
General Ledger, Job Cost, Accounts Payable, Accounts Receivable, and Inventory Management. It also specifies the conditions under
which a line prints on reports, and it is included in calculations. Codes include the following: S Stock item J Job cost N Nonstock item F Freight
T Text information M Miscellaneous charges and credits W Work order

mnResponseTime RSTM MATH_NUMERIC OPT NONE

The guaranteed time during which service will be completed, as provided by a service contract, from the time that a provider logs a
maintenance request or work order. This unit of time relates to the service type in the Service Contract Services table (F1725). Enter the response
time in hours.

Related Functions

None

Related Tables

None

Parameter Name	Data Item	Data Type	Req/Opt	I/O/Both
mnCallQueue	CALLQ	MATH_NUMERIC	REQ	INPUT
The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the provider groups of service personnel.
cCALL_TYPE_1	CT01	char	REQ	INPUT
A code that specifies the type of case.
cCALL_TYPE_2	CT02	char	OPT	NONE
A code that specifies the source of a case. Valid values are: Blank No source W Warranty R Response line
szLineType	LNTY	char	OPT	NONE
A code that controls how the system processes lines on a transaction. It controls the systems with which the transaction interfaces, such as General Ledger, Job Cost, Accounts Payable, Accounts Receivable, and Inventory Management. It also specifies the conditions under which a line prints on reports, and it is included in calculations. Codes include the following: S Stock item J Job cost N Nonstock item F Freight T Text information M Miscellaneous charges and credits W Work order
mnResponseTime	RSTM	MATH_NUMERIC	OPT	NONE
The guaranteed time during which service will be completed, as provided by a service contract, from the time that a provider logs a maintenance request or work order. This unit of time relates to the service type in the Service Contract Services table (F1725). Enter the response time in hours.