F1751CheckForGenOrSpecQueue

Check For Generic Or Specific Queue

Minor Business Rule

Object Name: N1701330

Parent DLL: CCRIN

Location: Client/Server

Language: NER

1.Functional Description

1.1Purpose
This function will be used to check if the status (F1751) is define for the specific queue.

1.2Setup Notes and Prerequisites
.

1.3Special Logic
Fetch record using order type (DCTO), call queue(CALLQ) and call type (CT01).
If fetch successful, return '1' to cFetchSuccess.
If fetch fail, return '0' to cFetchSuccess.

Parameter Name	Data Item	Data Type	Req/Opt	I/O/Both
szOrderType	DCTO	char	OPT	NONE
A user defined code (00/DT) that identifies the type of document. This code also indicates the origin of the transaction. J.D. Edwards has reserved document type codes for vouchers, invoices, receipts, and time sheets, which create automatic offset entries during the post program. (These entries are not self-balancing when you originally enter them.) The following document types are defined by J.D. Edwards and should not be changed: P Accounts Payable documents R Accounts Receivable documents T Payroll documents I Inventory documents O Purchase Order Processing documents J General Accounting/Joint Interest Billing documents S Sales Order Processing documents
mnCallQueue	CALLQ	MATH_NUMERIC	OPT	NONE
The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the provider groups of service personnel.
cCALL_TYPE_1	CT01	char	OPT	NONE
A code that specifies the type of case.
cFetchSuccess	EV01	char	OPT	NONE
An option that specifies the type of processing for an event.

Data Structure

D1701330A - F1751 Check For Generic Or Specific Queue

Parameter Name Data Item Data Type Req/Opt I/O/Both

szOrderType DCTO char OPT NONE

A user defined code (00/DT) that identifies the type of document. This code also indicates the origin of the transaction. J.D. Edwards has
reserved document type codes for vouchers, invoices, receipts, and time sheets, which create automatic offset entries during the post
program. (These entries are not self-balancing when you originally enter them.) The following document types are defined by J.D. Edwards and
should not be changed: P Accounts Payable documents   R Accounts Receivable documents   T Payroll documents   I Inventory documents
O Purchase Order Processing documents   J General Accounting/Joint Interest Billing documents   S Sales Order Processing documents

mnCallQueue CALLQ MATH_NUMERIC OPT NONE

The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider
groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the
provider groups of service personnel.

cCALL_TYPE_1 CT01 char OPT NONE

A code that specifies the type of case.

cFetchSuccess EV01 char OPT NONE

An option that specifies the type of processing for an event.

Related Functions

None

Related Tables

None

F1752CheckForGenOrSpecQueue
F1752CheckForGenOrSpecQueue

Check For Generic Or Specific Queue

Minor Business Rule

Object Name: N1701330

Parent DLL: CCRIN

Location: Client/Server

Language: NER

1.Functional Description

1.1Purpose
This function will be used to check if the call type (F1752) is define for the specific queue.

1.2Setup Notes and Prerequisites
.

1.3Special Logic
Fetch record using call queue(CALLQ).
If fetch successful, return '1' to cFetchSuccess.
If fetch fail, return '0' to cFetchSuccess.

Data Structure

D1701330B - F1752/F1753 Check For Generic Or Specific Queue

Parameter Name Data Item Data Type Req/Opt I/O/Both

mnCallQueue CALLQ MATH_NUMERIC OPT NONE

The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider
groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the
provider groups of service personnel.

cFetchSuccess EV01 char OPT NONE

An option that specifies the type of processing for an event.

Related Functions

None

Related Tables

None

F1753CheckForGenOrSpecQueue
F1753CheckForGenOrSpecQueue

Check For Generic Or Specific Queue

Minor Business Rule

Object Name: N1701330

Parent DLL: CCRIN

Location: Client/Server

Language: NER

1.Functional Description

1.1Purpose
This function will be used to check if the call priority (F1753) is define for the specific queue.

1.2Setup Notes and Prerequisites
.

1.3Special Logic
Fetch record using call queue(CALLQ).
If fetch successful, return '1' to cFetchSuccess.
If fetch fail, return '0' to cFetchSuccess.

Data Structure

D1701330B - F1752/F1753 Check For Generic Or Specific Queue

Parameter Name Data Item Data Type Req/Opt I/O/Both

mnCallQueue CALLQ MATH_NUMERIC OPT NONE

The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider
groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the
provider groups of service personnel.

cFetchSuccess EV01 char OPT NONE

An option that specifies the type of processing for an event.

Related Functions

None

Related Tables

None