DeleteAssociatedQueueRecs

Delete Associated Queue Records

Minor Business Rule

Object Name: N1700870

Parent DLL: CCRIN

Location: Client/Server

Language: NER

1.Functional Description

1.1Purpose
This NER will delete all records for a queue from tables F1751, F1752, F1753, and F1754 OR will
delete records from F1751 for a queue and call type based on the Mode passed in the data structure.

1.2Setup Notes and Prerequisites

1.3Special Logic
Mode values:
1 = Delete all associated Queue records from F1751, F1752, F1753, and F1754
2 = Delete records from F1751 based on Queue and Call Type.

Data Structure

D1700870 - Delete Associated Queue Records

Parameter Name Data Item Data Type Req/Opt I/O/Both

cMode EV01 char REQ INPUT

An option that specifies the type of processing for an event.

mnQueueNumber_CALLQ CALLQ MATH_NUMERIC REQ INPUT

The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider
groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the
provider groups of service personnel.

cCallType_CT01 CT01 char OPT NONE

A code that specifies the type of case.

Related Functions

None

Related Tables

None

Parameter Name	Data Item	Data Type	Req/Opt	I/O/Both
cMode	EV01	char	REQ	INPUT
An option that specifies the type of processing for an event.
mnQueueNumber_CALLQ	CALLQ	MATH_NUMERIC	REQ	INPUT
The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the provider groups of service personnel.
cCallType_CT01	CT01	char	OPT	NONE
A code that specifies the type of case.