IsCallInCallMaster

Is Case In Case Master

Minor Business Rule

Object Name: N1700540

Parent DLL: CCRIN

Location: Client/Server

Language: NER

1.Functional Description
Fetch and retrieve information from F1755 Customer Call Master.

1.1Purpose
Fetch record using Call Number (DOCO) and Status (STAW) to retrieve Call Document Type, Customer
Number, Customer Number, Caller Address Number, PhoneAreaCode1. Phone Number, Asset Item Number, Product
Model, Identifier Short Item, Symptoms, Country, Language Preference, Geographic Region,, Daylight
Saving Rules Name, Time Zones and Cost Center.

1.2Setup Notes and Prerequisites

1.3Special Logic
Status (STAW) =2
Fetch the record in F1755 using Status and Call Number
If Fetch is successful, return szCallDocumentType, mnCustomerNumber, mnCustomerNumber,
mnCallerAddressNumber, szPhoneAreaCode1. SzPhoneNumber, mnAssetItemNumber, szProductModel, mnIdentifierShortItem,
szSymptoms, szCountry, szLanguagePreference, szGeographicRegion,, szDaylightSavingRulesName,
szTimeZones, szCostCenter
If not successful, Return Error

Data Structure

D1700540 - Is Case In Case Master

Parameter Name Data Item Data Type Req/Opt I/O/Both

mnCallNumber DOCO MATH_NUMERIC REQ INPUT

A number that identifies an original document. This document can be a voucher, a sales order, an invoice, unapplied cash, a journal entry,
and so on.

szCallDocumentType DCTO char OPT OUTPUT

A user defined code (00/DT) that identifies the type of document. This code also indicates the origin of the transaction. J.D. Edwards has
reserved document type codes for vouchers, invoices, receipts, and time sheets, which create automatic offset entries during the post
program. (These entries are not self-balancing when you originally enter them.) The following document types are defined by J.D. Edwards and
should not be changed: P Accounts Payable documents   R Accounts Receivable documents   T Payroll documents   I Inventory documents
O Purchase Order Processing documents   J General Accounting/Joint Interest Billing documents   S Sales Order Processing documents

mnCustomerNumber AN8C MATH_NUMERIC OPT OUTPUT

The address book number of the person who coordinates new hire reporting for your organization.

mnCallerAddressNumber AN8CT1 MATH_NUMERIC OPT OUTPUT

The address number of the person reporting a customer issue.

szCallerName WHO1 char OPT OUTPUT

The name of the caller, customer, or other contact.

szPhoneAreaCode1 AR1 char OPT OUTPUT

The first segment of a telephone number. In the United States, the prefix is the three-digit area code.

szPhoneNumber CPH char OPT OUTPUT

The phone number of the individual who is sending the message.

mnAssetItemNumber NUMB MATH_NUMERIC OPT OUTPUT

An 8-digit number that uniquely identifies an asset.

szProductModel PRODM char OPT OUTPUT

A code that classifies an inventory item into a model for customer service. Some examples include: Laser Printer, Inkjet or Fax.

mnIdentifierShortItem ITM MATH_NUMERIC OPT OUTPUT

An inventory item number. The system provides three separate item numbers plus an extensive cross-reference capability to other item
numbers (see data item XRT) to accommodate substitute item numbers, replacements, bar codes, customer numbers, supplier numbers, and
so forth. The item numbers are as follows:   o Item Number (short) - An eight-digit, computer-assigned item number     o 2nd Item Number - The
25-digit, free-form, user defined alphanumeric item number     o 3rd Item Number - Another 25-digit, free-form, user defined alphanumeric item
number

szSymptoms ISSUE char OPT OUTPUT

A description of the customer issue.

szCountry CTR char OPT OUTPUT

A user defined code (00/CN) that identifies a country. The country code has no effect on currency conversion. The Address Book system
uses the country code for data selection and address formatting.

szLanguagePreference LNGP char OPT OUTPUT

A user defined code (01/LP) that specifies the language to use on forms and printed reports. Before you specify a language, a code for that
language must exist at either the system level or in your user preferences.

szGeographicRegion REGION char OPT OUTPUT

The geographic region of the customer.

szTimeZones TIMEZONES char OPT NONE

Choose the time zone for which you want to view the date and time.

szDaylightSavingsRuleName DSAVNAME char OPT NONE

Unique name identifying a daylight savings rule. Use daylight savings rules to adjust time for a geographic and political locale.

szBranchPlant MCU char OPT NONE

An alphanumeric code that identifies a separate entity within a business for which you want to track costs. For example, a business unit
might be a warehouse location, job, project, work center, branch, or plant. You can assign a business unit to a document, entity, or person for
purposes of responsibility reporting. For example, the system provides reports of open accounts payable and accounts receivable by
business unit to track equipment by responsible department. Business unit security might prevent you from viewing information about business units
for which you have no authority.

mnServiceAddressNumber SAID MATH_NUMERIC OPT NONE

A unique numeric identifier for a physical location at which utility service is delivered.  A service address often corresponds to a parcel of
land or a unit in an apartment building, etc.  This identifier will be assigned by the system through Next Numbers if it is not provided when
adding a new service address.

szTaxArea1 TXA1 char OPT NONE

A code that identifies a tax or geographic area that has common tax rates and tax authorities. The system validates the code you enter
against the Tax Areas table (F4008). The system uses the tax rate area in conjunction with the tax explanation code and tax rules to calculate tax
and G/L distribution amounts when you create an invoice or voucher.

szTaxExplanationCode1 EXR1 char OPT NONE

A hard-coded user defined code (00/EX) that controls the algorithm that the system uses to calculate tax and G/L distribution amounts. The
system uses the tax explanation code in conjunction with the tax rate area and tax rules to determine how the tax is calculated. Each
transaction pay item can be defined with a different tax explanation code.

szProductFamily PRODF char OPT NONE

A code that classifies an inventory item into a group for customer service. Some examples include: Laser Printer, Inkjet, or Fax.

Related Functions

None

Related Tables

None

Parameter Name	Data Item	Data Type	Req/Opt	I/O/Both
mnCallNumber	DOCO	MATH_NUMERIC	REQ	INPUT
A number that identifies an original document. This document can be a voucher, a sales order, an invoice, unapplied cash, a journal entry, and so on.
szCallDocumentType	DCTO	char	OPT	OUTPUT
A user defined code (00/DT) that identifies the type of document. This code also indicates the origin of the transaction. J.D. Edwards has reserved document type codes for vouchers, invoices, receipts, and time sheets, which create automatic offset entries during the post program. (These entries are not self-balancing when you originally enter them.) The following document types are defined by J.D. Edwards and should not be changed: P Accounts Payable documents R Accounts Receivable documents T Payroll documents I Inventory documents O Purchase Order Processing documents J General Accounting/Joint Interest Billing documents S Sales Order Processing documents
mnCustomerNumber	AN8C	MATH_NUMERIC	OPT	OUTPUT
The address book number of the person who coordinates new hire reporting for your organization.
mnCallerAddressNumber	AN8CT1	MATH_NUMERIC	OPT	OUTPUT
The address number of the person reporting a customer issue.
szCallerName	WHO1	char	OPT	OUTPUT
The name of the caller, customer, or other contact.
szPhoneAreaCode1	AR1	char	OPT	OUTPUT
The first segment of a telephone number. In the United States, the prefix is the three-digit area code.
szPhoneNumber	CPH	char	OPT	OUTPUT
The phone number of the individual who is sending the message.
mnAssetItemNumber	NUMB	MATH_NUMERIC	OPT	OUTPUT
An 8-digit number that uniquely identifies an asset.
szProductModel	PRODM	char	OPT	OUTPUT
A code that classifies an inventory item into a model for customer service. Some examples include: Laser Printer, Inkjet or Fax.
mnIdentifierShortItem	ITM	MATH_NUMERIC	OPT	OUTPUT
An inventory item number. The system provides three separate item numbers plus an extensive cross-reference capability to other item numbers (see data item XRT) to accommodate substitute item numbers, replacements, bar codes, customer numbers, supplier numbers, and so forth. The item numbers are as follows: o Item Number (short) - An eight-digit, computer-assigned item number o 2nd Item Number - The 25-digit, free-form, user defined alphanumeric item number o 3rd Item Number - Another 25-digit, free-form, user defined alphanumeric item number
szSymptoms	ISSUE	char	OPT	OUTPUT
A description of the customer issue.
szCountry	CTR	char	OPT	OUTPUT
A user defined code (00/CN) that identifies a country. The country code has no effect on currency conversion. The Address Book system uses the country code for data selection and address formatting.
szLanguagePreference	LNGP	char	OPT	OUTPUT
A user defined code (01/LP) that specifies the language to use on forms and printed reports. Before you specify a language, a code for that language must exist at either the system level or in your user preferences.
szGeographicRegion	REGION	char	OPT	OUTPUT
The geographic region of the customer.
szTimeZones	TIMEZONES	char	OPT	NONE
Choose the time zone for which you want to view the date and time.
szDaylightSavingsRuleName	DSAVNAME	char	OPT	NONE
Unique name identifying a daylight savings rule. Use daylight savings rules to adjust time for a geographic and political locale.
szBranchPlant	MCU	char	OPT	NONE
An alphanumeric code that identifies a separate entity within a business for which you want to track costs. For example, a business unit might be a warehouse location, job, project, work center, branch, or plant. You can assign a business unit to a document, entity, or person for purposes of responsibility reporting. For example, the system provides reports of open accounts payable and accounts receivable by business unit to track equipment by responsible department. Business unit security might prevent you from viewing information about business units for which you have no authority.
mnServiceAddressNumber	SAID	MATH_NUMERIC	OPT	NONE
A unique numeric identifier for a physical location at which utility service is delivered. A service address often corresponds to a parcel of land or a unit in an apartment building, etc. This identifier will be assigned by the system through Next Numbers if it is not provided when adding a new service address.
szTaxArea1	TXA1	char	OPT	NONE
A code that identifies a tax or geographic area that has common tax rates and tax authorities. The system validates the code you enter against the Tax Areas table (F4008). The system uses the tax rate area in conjunction with the tax explanation code and tax rules to calculate tax and G/L distribution amounts when you create an invoice or voucher.
szTaxExplanationCode1	EXR1	char	OPT	NONE
A hard-coded user defined code (00/EX) that controls the algorithm that the system uses to calculate tax and G/L distribution amounts. The system uses the tax explanation code in conjunction with the tax rate area and tax rules to determine how the tax is calculated. Each transaction pay item can be defined with a different tax explanation code.
szProductFamily	PRODF	char	OPT	NONE
A code that classifies an inventory item into a group for customer service. Some examples include: Laser Printer, Inkjet, or Fax.