F1755UpdateMessageInfo

F1755 Update Message Info

Minor Business Rule

Object Name: N1700350

Parent DLL: CCRIN

Location: Client/Server

Language: NER

1.Functional Description
This function updates Call records with information that has changed within the Message Center to the
Call. The function keeps the Messages and Call records in synch.

1.1Purpose
This function is used to update the Call Table (F1755) with information from the Message Tables
(F01131, F01133).

1.2Setup Notes and Prerequisites
This function is to hooked up in the Message Center and run whenever a Call record message is
changed.

1.3Special Logic
• If the F01131 message table is being updated send a '1' in the mode parameter.
also pass CustomerAddress, NameAlpha, ISSUE, Phone, CallFromPhone and
CallFromAreaCode
• If the F01133 message table is being updated send a '2' in the mode parameter.
also pass SentToAddress

In all cases pass the Message ID (SERK) and Mode.

Data Structure

D1700350 - F1755 Update Message Info

Parameter Name Data Item Data Type Req/Opt I/O/Both

mnSentToAddress AN8 MATH_NUMERIC OPT NONE

A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or
location.

mnCustomerAddress ANC MATH_NUMERIC OPT NONE

Client number in SAR records which corresponds to Address Book record.

szISSUE ISSUE char OPT NONE

A description of the customer issue.

szPhone CPH char OPT NONE

The phone number of the individual who is sending the message.

mnMessageID SERK MATH_NUMERIC REQ INPUT

A key identification number used internally to identify a composite key structure.  The actual key items must be stored in another file and
given this serial number.  This is to avoid repeating a very large key structure with repeating data items.

cMode EV01 char REQ INPUT

An option that specifies the type of processing for an event.

szCallFrom CFRM char OPT NONE

The person submitting the message.

szCallFromAreaCode AR1 char OPT NONE

The first segment of a telephone number. In the United States, the prefix is the three-digit area code.

szPOQueueStatus CLST char OPT NONE

A code that specifies the status of a case.

szPOAssigneeStatus CLSTA char OPT NONE

Active customer issue status.  Used as default status when user activates customer issue.

Related Functions

None

Related Tables

None

Parameter Name	Data Item	Data Type	Req/Opt	I/O/Both
mnSentToAddress	AN8	MATH_NUMERIC	OPT	NONE
A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or location.
mnCustomerAddress	ANC	MATH_NUMERIC	OPT	NONE
Client number in SAR records which corresponds to Address Book record.
szISSUE	ISSUE	char	OPT	NONE
A description of the customer issue.
szPhone	CPH	char	OPT	NONE
The phone number of the individual who is sending the message.
mnMessageID	SERK	MATH_NUMERIC	REQ	INPUT
A key identification number used internally to identify a composite key structure. The actual key items must be stored in another file and given this serial number. This is to avoid repeating a very large key structure with repeating data items.
cMode	EV01	char	REQ	INPUT
An option that specifies the type of processing for an event.
szCallFrom	CFRM	char	OPT	NONE
The person submitting the message.
szCallFromAreaCode	AR1	char	OPT	NONE
The first segment of a telephone number. In the United States, the prefix is the three-digit area code.
szPOQueueStatus	CLST	char	OPT	NONE
A code that specifies the status of a case.
szPOAssigneeStatus	CLSTA	char	OPT	NONE
Active customer issue status. Used as default status when user activates customer issue.