GetDefaultQueueNumber

Get Default Queue Number

Minor Business Rule

Object Name: N1700200

Parent DLL: CCRIN

Location: Client/Server

Language: NER

1.1Purpose
This function retrieves the routing sequence and matches the routing information in a Call or Service
Order to the Routing Rules.  If it finds a match, it returns the appropriate queue.  It it does not
find a match, no queue number is assigned.

1.2Setup Notes and Prerequisites
At least one Routing Sequence must be defined in the Routing Sequence table (F1750).  At least one
matching Routing Rule must be defined in the Routing Rules table.  The Routing Sequence table will be
read sequentially so be sure that a Routing Sequence for Customer comes before a Routing Sequence for a
Product.

1.3Special Logic
• Read first record in Routing Sequence table (F1750).
• Using the routing sequence as a mask, load input parameter values and try to fetch record from
Routing Rules table (F1754).
• If match found, return queue number.
• If match not found, fetch next record from Routing Sequence table and redo mask and fetch from
Routing Rules.  Continue until match found or all records read from Routing Sequence table.
• If no match found, do not set error, but return no queue number.

Data Structure

D1700200 - Get Default Queue Number

Parameter Name Data Item Data Type Req/Opt I/O/Both

mnCustomerAddressNumber AN8 MATH_NUMERIC OPT NONE

A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or
location.

mnCallCenterLocation AN86 MATH_NUMERIC OPT NONE

An alternate address number. You can use this field for any secondary business address that relates to the primary address. For example:
Ship-to address Law firm Accountant Securities agent Bonding agent If you leave this field blank on an entry screen, the system supplies
the primary address from the Address Number field.

szProductFamily PRODF char OPT NONE

A code that classifies an inventory item into a group for customer service. Some examples include: Laser Printer, Inkjet, or Fax.

szProductModel PRODM char OPT NONE

A code that classifies an inventory item into a model for customer service. Some examples include: Laser Printer, Inkjet or Fax.

szEnvironment ENV char OPT NONE

The operating environment of the user. Some examples include Windows 95, Windows NT, UNIX or AS/400.

szLanguagePreference LNGP char OPT NONE

A user defined code (01/LP) that specifies the language to use on forms and printed reports. Before you specify a language, a code for that
language must exist at either the system level or in your user preferences.

szGeographicRegion REGION char OPT NONE

The geographic region of the customer.

cTypeWo TYPS char OPT NONE

A user defined code (00/TY) that indicates the classification of a work order or engineering change order. You can use work order type as a
selection criterion for work order approvals.

mnCallQueue CALLQ MATH_NUMERIC REQ BOTH

The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider
groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the
provider groups of service personnel.

cInformationType1 ITYPE char REQ INPUT

A code that indicates specific record types when records of different types are stored within the same table. For internal use only.

mnAssigneeNumber AN8 MATH_NUMERIC REQ OUTPUT

A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or
location.

Related Functions

None

Related Tables

None

Parameter Name	Data Item	Data Type	Req/Opt	I/O/Both
mnCustomerAddressNumber	AN8	MATH_NUMERIC	OPT	NONE
A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or location.
mnCallCenterLocation	AN86	MATH_NUMERIC	OPT	NONE
An alternate address number. You can use this field for any secondary business address that relates to the primary address. For example: Ship-to address Law firm Accountant Securities agent Bonding agent If you leave this field blank on an entry screen, the system supplies the primary address from the Address Number field.
szProductFamily	PRODF	char	OPT	NONE
A code that classifies an inventory item into a group for customer service. Some examples include: Laser Printer, Inkjet, or Fax.
szProductModel	PRODM	char	OPT	NONE
A code that classifies an inventory item into a model for customer service. Some examples include: Laser Printer, Inkjet or Fax.
szEnvironment	ENV	char	OPT	NONE
The operating environment of the user. Some examples include Windows 95, Windows NT, UNIX or AS/400.
szLanguagePreference	LNGP	char	OPT	NONE
A user defined code (01/LP) that specifies the language to use on forms and printed reports. Before you specify a language, a code for that language must exist at either the system level or in your user preferences.
szGeographicRegion	REGION	char	OPT	NONE
The geographic region of the customer.
cTypeWo	TYPS	char	OPT	NONE
A user defined code (00/TY) that indicates the classification of a work order or engineering change order. You can use work order type as a selection criterion for work order approvals.
mnCallQueue	CALLQ	MATH_NUMERIC	REQ	BOTH
The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the provider groups of service personnel.
cInformationType1	ITYPE	char	REQ	INPUT
A code that indicates specific record types when records of different types are stored within the same table. For internal use only.
mnAssigneeNumber	AN8	MATH_NUMERIC	REQ	OUTPUT
A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or location.