D90CG002A - Case MBF
Parameter Name | Data Item | Data Type | Req/Opt | I/O/Both |
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cActionCode | ACTN | char | REQ | INPUT |
A code that specifies the action that is performed. Valid values are: A Add C Change | ||||
cUpdateMasterFile | EV01 | char | OPT | NONE |
An option that specifies the type of processing for an event. | ||||
cProcessEdits | EV01 | char | OPT | NONE |
An option that specifies the type of processing for an event. | ||||
cSuppressErrorMessage | SUPPS | char | OPT | NONE |
A flag indicating whether or not runtime error messaging will occur when an error message is issued from a business function.
0 = allow
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szErrorMessageID | DTAI | char | OPT | NONE |
A code that identifies and defines a unit of information. It is an alphanumeric code up to 8 characters long that does not allow blanks or
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szCallingMBFVersion | VERS | char | OPT | NONE |
A user-defined set of specifications that control how applications and reports run. You use versions to group and save a set of user-defined
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szCallingProgramId | PID | char | REQ | INPUT |
The number that identifies the batch or interactive program (batch or interactive object). For example, the number of the Sales Order Entry
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mnCallNumber | DOCO | MATH_NUMERIC | REQ | BOTH |
A number that identifies an original document. This document can be a voucher, a sales order, an invoice, unapplied cash, a journal entry,
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szCallDocumentType | DCTO | char | OPT | NONE |
A user defined code (00/DT) that identifies the type of document. This code also indicates the origin of the transaction. J.D. Edwards has
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szCompanyKeyOrderNo | KCOO | char | OPT | NONE |
A number that, along with order number and order type, uniquely identifies an order document (such as a purchase order, a contract, a
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cCallType | CT01 | char | OPT | NONE |
A code that specifies the type of case. | ||||
cCallSource | CT02 | char | OPT | NONE |
A code that specifies the source of a case. Valid values are: Blank No source W Warranty R Response line | ||||
szCallPriority | PRIOR | char | OPT | NONE |
The values that indicate the severity of the customer issue. | ||||
szStatusCodeCall | CLST | char | OPT | NONE |
A code that specifies the status of a case. | ||||
szActionMessage | DESC | char | OPT | NONE |
A description, remark, name, or address. | ||||
szSymptoms | ISSUE | char | OPT | NONE |
A description of the customer issue. | ||||
mnKeyValueSerialNumber | SERK | MATH_NUMERIC | OPT | NONE |
A key identification number used internally to identify a composite key structure. The actual key items must be stored in another file and
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cSecondCall | SCALL | char | OPT | NONE |
A code that specifies multiple callbacks for a maintenance request. Enter a value from UDC 17/CB. | ||||
szVoiceResponseUnitSession | VRU | char | OPT | NONE |
The identification code or number that was given to the customer by the Automated Voice Response Unit (press 1 to place and order,
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szCallReason | CALLRN | char | OPT | NONE |
The underlying reason for the customer issue. | ||||
mnOpenTasks | TASKNO | MATH_NUMERIC | OPT | NONE |
The number of open tasks associated with this call. | ||||
szGeographicRegion | REGION | char | OPT | NONE |
The geographic region of the customer. | ||||
szLanguagePreference | LNGP | char | OPT | NONE |
A user defined code (01/LP) that specifies the language to use on forms and printed reports. Before you specify a language, a code for that
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mnCallQueue | CALLQ | MATH_NUMERIC | OPT | NONE |
The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider
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mnAssignee | AN8 | MATH_NUMERIC | OPT | NONE |
A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or
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szPhoneNumber | PH1 | char | OPT | NONE |
A number without the prefix or special characters, such as hyphens or periods, that makes up the telephone number for an entity. You can
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mnCustomerNumber | ANC | MATH_NUMERIC | OPT | NONE |
Client number in SAR records which corresponds to Address Book record. | ||||
mnLineNumberID | IDLN | MATH_NUMERIC | OPT | NONE |
This field is used to identify the line ID number for a Who's Who record. | ||||
szPhoneAreaCode1 | AR1 | char | OPT | NONE |
The first segment of a telephone number. In the United States, the prefix is the three-digit area code. | ||||
szAallFromPhone | CPH | char | OPT | NONE |
The phone number of the individual who is sending the message. | ||||
szContactName1 | WHO1 | char | OPT | NONE |
The name of the caller, customer, or other contact. | ||||
szRemark1 | REM1 | char | OPT | NONE |
A 40-character field that you can use to enter text. | ||||
szFaxAreaCode1 | FAR1 | char | OPT | NONE |
The prefix (in the U.S., the area code) for the fax phone number.
The required format for the U.S. area codes is three characters in
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szCallFax1 | CFAX1 | char | OPT | NONE |
The FAX number on a case. | ||||
szAltAreaCode1 | AAR1 | char | OPT | NONE |
The prefix for the alternate phone number. In the US, this is the area code.
The required format for a US area code is three characters in
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szPhoneNumberOne | PHN1 | char | OPT | NONE |
szCountry | CTR | char | OPT | NONE |
A user defined code (00/CN) that identifies a country. The country code has no effect on currency conversion.
The Address Book system
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mnContact1AddressNumber | AN8CT1 | MATH_NUMERIC | OPT | NONE |
The address number of the person reporting a customer issue. | ||||
mnLineNumberIDContact1 | IDLNC1 | MATH_NUMERIC | OPT | NONE |
This field is used to identify the Who's Who line number for call contact 1. | ||||
szPhoneAreaCode2 | AR2 | char | OPT | NONE |
The prefix for telephone number 2. The default format for the Phone Prefix data dictionary item is set to the United States prefix (area code).
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szCallFromPhoneCon1 | CPHC1 | char | OPT | NONE |
Phone number of Customer Issue additional contact. | ||||
szContactName2 | WHO2 | char | OPT | NONE |
The name of the caller, customer, or other contact. | ||||
szCallEMailAddress1 | CEML1 | char | OPT | NONE |
The email address on the case. | ||||
szFaxAreaCode2 | FAR2 | char | OPT | NONE |
The prefix (in the U.S., the area code) for the fax phone number.
The required format for the U.S. area codes is three characters in
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szCallFax2 | CFAX2 | char | OPT | NONE |
The FAX number on a case. | ||||
szAltAreaCode2 | AAR2 | char | OPT | NONE |
The prefix for the alternate phone number. In the US, this is the area code.
The required format for a US area code is three characters in
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szPhoneNumberTwo | PHN2 | char | OPT | NONE |
mnContact2AddressNumber | AN8CT2 | MATH_NUMERIC | OPT | NONE |
Additional contact address number for customer issue. | ||||
mnLineNumberIDContact2 | IDLNC2 | MATH_NUMERIC | OPT | NONE |
This field is used to identify the Who's Who line number for call contact 2. | ||||
szPhoneAreaCode3 | AR3 | char | OPT | NONE |
The prefix for telephone number 3. The default format for the Phone Prefix data dictionary item is set to the United States prefix (area code).
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szCallFromPhoneCon2 | CPHC2 | char | OPT | NONE |
Phone number of Customer Issue additonal contact. | ||||
szContactName3 | WHO3 | char | OPT | NONE |
szCallEMailAddress2 | CEML2 | char | OPT | NONE |
The email address on the case. | ||||
szFaxAreaCode3 | FAR3 | char | OPT | NONE |
The prefix (in the U.S., the area code) for the fax phone number.
The required format for the U.S. area codes is three characters in
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szCallFax3 | CFAX3 | char | OPT | NONE |
The FAX number on a case. | ||||
szAltAreaCode3 | AAR3 | char | OPT | NONE |
The prefix for the alternate phone number. In the US, this is the area code.
The required format for a US area code is three characters in
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szPhoneNumberThree | PHN3 | char | OPT | NONE |
mnContact3AddressNumber | AN8CT3 | MATH_NUMERIC | OPT | NONE |
Additional contact address number for customer issue. | ||||
mnLineNumberIDCon3 | IDLNC3 | MATH_NUMERIC | OPT | NONE |
This field is used to identify the Who's Who line number for call contact 3. | ||||
szPhoneAreaCode4 | AR4 | char | OPT | NONE |
The prefix for telephone number 4. The default format for the Phone Prefix data dictionary item is set to the United States prefix (area code).
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szCallFromPhoneCon3 | CPHC3 | char | OPT | NONE |
The name of the caller, customer, or other contact. | ||||
szContactName4 | WHO4 | char | OPT | NONE |
The alpha name of the contact. | ||||
szCallEMailAddress3 | CEML3 | char | OPT | NONE |
The email address on the case. | ||||
szFaxAreaCode4 | FAR4 | char | OPT | NONE |
The prefix (in the U.S., the area code) for the fax phone number.
The required format for the U.S. area codes is three characters in
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szCallFax4 | CFAX4 | char | OPT | NONE |
The FAX number on a case. | ||||
szAltAreaCode4 | AAR4 | char | OPT | NONE |
The prefix for the alternate phone number. In the US, this is the area code.
The required format for a US area code is three characters in
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szPhoneNumberFour | PHN4 | char | OPT | NONE |
mnAssetItemNumber | NUMB | MATH_NUMERIC | OPT | NONE |
An 8-digit number that uniquely identifies an asset. | ||||
szProductFamily | PRODF | char | OPT | NONE |
A code that classifies an inventory item into a group for customer service. Some examples include: Laser Printer, Inkjet, or Fax. | ||||
szProductModel | PRODM | char | OPT | NONE |
A code that classifies an inventory item into a model for customer service. Some examples include: Laser Printer, Inkjet or Fax. | ||||
szProductComponent | PRODC | char | OPT | NONE |
The components that make an equipment number or components associated with a customer site. | ||||
mnIdentifierShortItem | ITM | MATH_NUMERIC | OPT | NONE |
An inventory item number. The system provides three separate item numbers plus an extensive cross-reference capability to other item
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szEnvironment | ENV | char | OPT | NONE |
The operating environment of the user. Some examples include Windows 95, Windows NT, UNIX or AS/400. | ||||
mnAddressNumberLessor | LANO | MATH_NUMERIC | OPT | NONE |
The address book number for the lessor, renter, or lending institution. | ||||
szRelatedOrderType | RCTO | char | OPT | NONE |
A user defined code (system 00, type DT) that indicates the document type of the secondary or related order. For example, a purchase
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szCompanyKeyRelated | RKCO | char | OPT | NONE |
The key company that is associated with the document number of the related order. | ||||
mnRelatedPaymentLineID | RLIN | MATH_NUMERIC | OPT | NONE |
This field is not updated by the receipt applications; it is always populated with the value zero. | ||||
szOriginalPoSoNumber | OORN | char | OPT | NONE |
The original document number. This can be a voucher, an invoice, unapplied cash, a journal entry number, and so on Matching document
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szOriginalOrderType | OCTO | char | OPT | NONE |
This code defines the order type. It is verified in user defined codes (40/OT). Reserved document types have been defined for voucher
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szCompanyKeyOriginal | OKCO | char | OPT | NONE |
A number that is used in conjunction with the values in the ODOC and ODCT fields to identify a transaction. | ||||
cBillableYN | BILL | char | OPT | NONE |
Specifies whether a general ledger account should be billed. Valid codes are:
Y Yes, the account should be billed.
N No, it should not be
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szLineType | LNTY | char | OPT | NONE |
A code that controls how the system processes lines on a transaction. It controls the systems with which the transaction interfaces, such as
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mnBeginningHhMmSs | PBTM | MATH_NUMERIC | OPT | NONE |
A field that is used to enter the beginning time of the operation sequence for the work center operation on the routing. | ||||
jdDateBeginningEffective | EFTB | JDEDATE | OPT | NONE |
The date that an address, item, transaction, or table record becomes active. The meaning of this field differs, depending on the program.
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mnEndingHhMmSs | PETM | MATH_NUMERIC | OPT | NONE |
A field that is used to enter the ending time of the operation sequence for the work center operation on the routing. | ||||
jdDateEnding | END | JDEDATE | OPT | NONE |
The date when an asset was removed or returned from a particular location. | ||||
jdDateExecution | DX | JDEDATE | OPT | NONE |
The date a job is executed | ||||
mnTIME_RETURNED | INRT | MATH_NUMERIC | OPT | NONE |
The time, noted in hours, minutes, and seconds, when the call was initially returned. | ||||
jdOnSiteDate | ONSDT | JDEDATE | OPT | NONE |
The date the service provider arrived at the customer site. | ||||
mnOnSiteHhMmSs | ONSTM | MATH_NUMERIC | OPT | NONE |
The time that the service provider arrived at the customer site. | ||||
jdDateEffective | DEF | JDEDATE | OPT | NONE |
The date on which this transaction takes effect. The effective date is used generically. It can be the date of the next raise, a lease effective
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szDescription001 | DL01 | char | OPT | NONE |
A user defined name or remark. | ||||
mnTimeTotalElapsedHours | TELH | MATH_NUMERIC | OPT | NONE |
The total elapsed hours for a particular well test. | ||||
mnCommitDuration | COMD | MATH_NUMERIC | OPT | NONE |
The length of time (stored in minutes as an integer) that was committed to the customer. This length of time is used to set due dates/times
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jdDateCommitment | CDATE | JDEDATE | OPT | NONE |
The commitment date that the system calculates for returning the maintenance request or work order. | ||||
mnCommitTime | CTIME | MATH_NUMERIC | OPT | NONE |
The duration specified in minutes, that were committed to the customer.
For example: A commitment to call back in 3 hours would have a
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szJC01 | JC01 | char | OPT | NONE |
User defined code associated with the team a customer issue is assigned to. | ||||
szJC02 | JC02 | char | OPT | NONE |
User defined reporting code for assigning customer issues. | ||||
szJC03 | JC03 | char | OPT | NONE |
User defined reporting code used when assigning customer issues. | ||||
szJC04 | JC04 | char | OPT | NONE |
User defined reporting code used when assigning customer issues. | ||||
szJC05 | JC05 | char | OPT | NONE |
User defined category code used when assigning customer issues. | ||||
sz006 | JC06 | char | OPT | NONE |
User defined category code used when assigning customer issues. | ||||
sz007 | JC07 | char | OPT | NONE |
User defined category codes used when assigning customer issues. | ||||
sz008 | JC08 | char | OPT | NONE |
User defined reporting code used when assigning customer issues. | ||||
sz009 | JC09 | char | OPT | NONE |
User defined reporting code used when assigning customer issues. | ||||
sz010 | JC10 | char | OPT | NONE |
User defined reporting code used when assigning customer issues. | ||||
szCategoryCodeProfile01 | ZE01 | char | OPT | NONE |
A user defined reporting code for equipment. | ||||
szCategoryCodeProfile02 | ZE02 | char | OPT | NONE |
A user defined reporting code for equipment. | ||||
szCategoryCodeProfile03 | ZE03 | char | OPT | NONE |
A user defined reporting code for equipment. | ||||
szCategoryCodeProfile04 | ZE04 | char | OPT | NONE |
A user defined reporting code for equipment. | ||||
szCategoryCodeProfile05 | ZE05 | char | OPT | NONE |
A user defined reporting code for equipment. | ||||
szCategoryCodeProfile06 | ZE06 | char | OPT | NONE |
A user defined reporting code for equipment. Enter a value from UDC 17/B6. | ||||
szCategoryCodeProfile07 | ZE07 | char | OPT | NONE |
A user defined reporting code for equipment. | ||||
szCategoryCodeProfile08 | ZE08 | char | OPT | NONE |
A user defined reporting code for equipment. | ||||
szCategoryCodeProfile09 | ZE09 | char | OPT | NONE |
A user defined reporting code for equipment. | ||||
szCategoryCodeProfile10 | ZE10 | char | OPT | NONE |
A user defined reporting code for equipment. | ||||
szCreatedByUser | CRTU | char | OPT | NONE |
The address book number of the user who created this record. | ||||
szUserId | USER | char | OPT | NONE |
The code that identifies a user profile. | ||||
jdDateUpdated | UPMJ | JDEDATE | OPT | NONE |
The date that specifies the last update to the file record. | ||||
mnTimeLastUpdated | UPMT | MATH_NUMERIC | OPT | NONE |
The time that specifies when the program executed the last update to this record. | ||||
szWorkStationId | JOBN | char | OPT | NONE |
The code that identifies the work station ID that executed a particular job. | ||||
szEntitlementCheck | ENTCK | char | OPT | NONE |
A user defined code (17/ER) to indicate the results of an entitlement check.
Valid values are:
0 Not entitled
1 Transaction entitled
2
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szGoodwillAuthorization | GWAUT | char | OPT | NONE |
A user defined code that allows the end user to indicate that the fee for a service is waived. | ||||
mnParentCallNumber | PARCALL | MATH_NUMERIC | OPT | NONE |
The number of the parent case for a case. | ||||
cMethodofPricing | MTHPR | char | OPT | NONE |
A code used to determine if this type of service should be priced based on a flat rate or based on actual time and materials.
Valid values
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szGLCategoryCovered | GLCCV | char | OPT | NONE |
A user defined code (41/9) that identifies the G/L Offset to use when the system is searching for the account to which it will post the covered
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szGLCategoryNonCovered | GLCNC | char | OPT | NONE |
A user defined code (41/9) that identifies the G/L Offset to use when the system is searching for the account to which it will post the
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szCostType | COST | char | OPT | NONE |
A code that designates each element of cost for an item. Examples of the cost object types are:
o A1 Purchased raw material
o B1
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mnDocumentNumber | DOC | MATH_NUMERIC | OPT | NONE |
A number that identifies the original document, such as a voucher, invoice, or journal entry. On entry forms, you can assign the document
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szDocumentType | DCT | char | OPT | NONE |
A user defined code (00/DT) that identifies the origin and purpose of the transaction. PeopleSoft reserves several prefixes for document
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szDocumentCompany | KCO | char | OPT | NONE |
A number that, with the document number, document type and G/L date, uniquely identifies an original document, such as invoice, voucher,
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mnResponseTime | RSTM | MATH_NUMERIC | OPT | NONE |
The guaranteed time during which service will be completed, as provided by a service contract, from the time that a provider logs a
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szCostCenterAlt | MMCU | char | OPT | NONE |
A code that represents a high-level business unit. Use this code to refer to a branch or plant that might have departments or jobs, which
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szLot | LOTN | char | OPT | NONE |
A number that identifies a lot or a serial number. A lot is a group of items with similar characteristics. | ||||
mnDocumentOrderAlt | DOCZ | MATH_NUMERIC | OPT | NONE |
The original document number. This can be a voucher, an invoice, unapplied cash, a journal entry number, etc. Matching document
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szContractChangeNum | COCH | char | OPT | NONE |
The change number of the contract. The change order number of the base contract is always initialized to 000. Each time you enter a
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jdEffectiveThruDate | EFFT | JDEDATE | OPT | NONE |
A date that indicates one of the following:
o When a component part is no longer in effect on a bill of material
o When a routing step is no
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mnDocMatchingCheckOr | DOCM | MATH_NUMERIC | OPT | NONE |
The number of the matching document, such as a receipt, payment, adjustment,or credit. You apply a matching document (DOCM) against
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szDocTypeMatching | DCTM | char | OPT | NONE |
Within Auto Bank Statement process, a document type is needed for the following:
1) Document Type is needed for creating Variance
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szCompanyKeyAPModel | KCOP | char | OPT | NONE |
A number that, along with A/P Model Document Type (DTAP) and A/P Model Document Number (DCAP), uniquely identifies the model
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jdDateBilled | DTBIL | JDEDATE | OPT | NONE |
In service billing, the date a customer was billed for a service. | ||||
szPriceAdjustSchedule | ASN3 | char | OPT | NONE |
A user defined code (40/AS) that identifies a price and adjustment schedule. A price and adjustment schedule contains one or more
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szCoverageGroup | COVGR | char | OPT | NONE |
A user defined code that specifies the Coverage Group. The Coverage Group consists of unlimited cost codes and the percentage
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szCostCenterAlternative | MCUZ | char | OPT | NONE |
Identifies a separate entity within a business for which you wish to track costs, for example, a warehouse location, job, project, work center,
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szCompany | CO | char | OPT | NONE |
A code that identifies a specific organization, fund, or other reporting entity. The company code must already exist in the Company
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szTimeZoes | TIMEZONES | char | OPT | NONE |
Choose the time zone for which you want to view the date and time. | ||||
szDaylightSavingsRuleName | DSAVNAME | char | OPT | NONE |
Unique name identifying a daylight savings rule. Use daylight savings rules to adjust time for a geographic and political locale. | ||||
cGoodwillAuthorizationCode | GWAFL | char | OPT | NONE |
A flag indicating that an internal business unit should be charged instead of the customer. In order for this to occur, the Call (or Service
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szNonCoveredGoodwillAuthor | GWANC | char | OPT | NONE |
A user defined code (41/9) that identifies the G/L Offset to use when the system is searching for the account to which it will post the
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mnPercentCovered | PCOVR | MATH_NUMERIC | OPT | NONE |
The percentage covered under warranty or contract. This is used to calculate the amount to bill or the amount to cost for the line item being
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szServicePackage | SERP | char | OPT | NONE |
A combination of service order type and coverage type used to define service support to which the customer is contractually entitled. A
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cDeletingCase_EV02 | EV02 | char | OPT | NONE |
An option that specifies the type of processing for an event. | ||||
mnPartnerAddressNumber_PRAN8 | PRAN8 | MATH_NUMERIC | OPT | NONE |
The address number (F0101) of the partner associated with the lead. | ||||
mnPartnerContLineNumID_PRCIDLN | PRCIDLN | MATH_NUMERIC | OPT | NONE |
The line number identifier from the Who's Who (F0111) representative of Contacts for a Partner. | ||||
szPartnerContact_PRCNCT | PRCNCT | char | OPT | NONE |
Contact associated with a Partner. |
None |
None |