UpdateQueueAssigneeMessage

Update Queue Assignee Message

Minor Business Rule

Object Name: B1702890

Parent DLL: CCRIN

Location: Client/Server

Language: C

Functional Description
This business function will update Work Center Messages when routing information or effective dates change.

Purpose
The purpose of this function is to simplify code in the N1700140 and P17504 by reusing code.

Setup Notes and Prerequisites
Although the BSFN checks for a valid Email number (SERK), it is recommended that the calling module verify valid Email number. This function
should only be called with Work Center Interface (F17001) turned on, and a valid (non-zero) Email Number (SERK).

Special Logic

Technical Specification
Determine if Previously Assigned

Determine if Currently Assigned

Determine if routing information has changed

If routing information has not changed, determine if effective date has changed

IF routing information for message has changed

LOAD Mailbox

UPDATE Entire Message
END

IF only effective date has changed

UPDATE effective date only
END

Data Structure

D1702890 - Update Queue Assignee Message

SERKEmail NumberIYEmail Number to update
CALLQOriginal QueueIYUsed to detect change, May be used as
parameter to update
CALLQCurrent QueueIYUsed to detect change, May be used as
parameter to update
AN8Original AssigneeIYUsed to detect change, May be used as
parameter to update
AN8Current AssigneeIYUsed to detect change, May be used as
parameter to update
DEFOriginal Effective DateIYUsed to detect change, May be used as
parameter to update
DEFCurrent Effective DateIYUsed to detect change, May be used as
parameter to update
MBDSQueue MailboxIYMailbox to update queue, or if assignee mailbox
is blank
MBDSAssignee MailboxIYMailbox to update assignee
TCNTMessage TypeIYMaintenance Request = 1, Task = 2
MODEMode ProcessingReserved for future use
ERRCError CodeReserved for future use
DTAIData ItemReserved for future use

Parameter Name Data Item Data Type Req/Opt I/O/Both

mnMessageNumber SERK MATH_NUMERIC OPT NONE

SERK:
Value stored in either the F1755 or F1757

mnOriginalQueue CALLQ MATH_NUMERIC OPT NONE

The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider
groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the
provider groups of service personnel.

mnCurrentQueue CALLQ MATH_NUMERIC OPT NONE

The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider
groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the
provider groups of service personnel.

mnOriginalAssignee AN8 MATH_NUMERIC OPT NONE

A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or
location.

mnCurrentAssignee AN8 MATH_NUMERIC OPT NONE

A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or
location.

jdOriginalEffectiveDate DEF JDEDATE OPT NONE

The date on which this transaction takes effect. The effective date is used generically. It can be the date of the next raise, a lease effective
date, a price or cost effective date, a currency effective date, a tax rate effective date, a change in well status, or any other date that is
appropriate.

jdCurrentEffectiveDate DEF JDEDATE OPT NONE

The date on which this transaction takes effect. The effective date is used generically. It can be the date of the next raise, a lease effective
date, a price or cost effective date, a currency effective date, a tax rate effective date, a change in well status, or any other date that is
appropriate.

szAssigneeMailbox MBDS char OPT NONE

A field that determines the mailbox associated with the queue that should be used on delivery of the message.

szQueueMailbox MBDS char OPT NONE

A field that determines the mailbox associated with the queue that should be used on delivery of the message.

cMode MODE char OPT NONE

Reserved for future use

cErrorCode ERRC char OPT NONE

Reserved for future use

szDataItem DTAI char OPT NONE

Reserved for future use

cMessageType1 TCNT char OPT NONE

Message Type
Valid Values:
1= Maintenance Request Message
2= Task Message

Related Functions

None

Related Tables

None

Parameter Name	Data Item	Data Type	Req/Opt	I/O/Both
mnMessageNumber	SERK	MATH_NUMERIC	OPT	NONE
SERK: Value stored in either the F1755 or F1757
mnOriginalQueue	CALLQ	MATH_NUMERIC	OPT	NONE
The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the provider groups of service personnel.
mnCurrentQueue	CALLQ	MATH_NUMERIC	OPT	NONE
The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the provider groups of service personnel.
mnOriginalAssignee	AN8	MATH_NUMERIC	OPT	NONE
A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or location.
mnCurrentAssignee	AN8	MATH_NUMERIC	OPT	NONE
A number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or location.
jdOriginalEffectiveDate	DEF	JDEDATE	OPT	NONE
The date on which this transaction takes effect. The effective date is used generically. It can be the date of the next raise, a lease effective date, a price or cost effective date, a currency effective date, a tax rate effective date, a change in well status, or any other date that is appropriate.
jdCurrentEffectiveDate	DEF	JDEDATE	OPT	NONE
The date on which this transaction takes effect. The effective date is used generically. It can be the date of the next raise, a lease effective date, a price or cost effective date, a currency effective date, a tax rate effective date, a change in well status, or any other date that is appropriate.
szAssigneeMailbox	MBDS	char	OPT	NONE
A field that determines the mailbox associated with the queue that should be used on delivery of the message.
szQueueMailbox	MBDS	char	OPT	NONE
A field that determines the mailbox associated with the queue that should be used on delivery of the message.
cMode	MODE	char	OPT	NONE
Reserved for future use
cErrorCode	ERRC	char	OPT	NONE
Reserved for future use
szDataItem	DTAI	char	OPT	NONE
Reserved for future use
cMessageType1	TCNT	char	OPT	NONE
Message Type Valid Values: 1= Maintenance Request Message 2= Task Message