F1751CallStatusActivityRules

F1751 Case Status Activity Rules

Minor Business Rule

Object Name: B1700160

Parent DLL: CCRIN

Location: Client/Server

Language: C

The purpose of the Call Status Activity Rules is to state and validate those statuses that are valid
to the given setup, that is, by Call Type. The rules look at a given status (CLST) and then to the
next set of statuses, CLSTA, CLST1, CLST2, CLST3, CLST4 and CLST5.

The Values for the mode are
3 = New Link List node (used on Row Exited event)
2 = Validate delete action (used on Delete Grid Rec Verify- After event)
1 = Update all rows (used on OK button clicked event)

Data Structure

D1700160 - F1751 Case Status Activity Rules

Parameter Name	Data Item	Data Type	Req/Opt	I/O/Both
szOrderType	DCTO	char	REQ	INPUT
A user defined code (00/DT) that identifies the type of document. This code also indicates the origin of the transaction. J.D. Edwards has reserved document type codes for vouchers, invoices, receipts, and time sheets, which create automatic offset entries during the post program. (These entries are not self-balancing when you originally enter them.) The following document types are defined by J.D. Edwards and should not be changed: P Accounts Payable documents R Accounts Receivable documents T Payroll documents I Inventory documents O Purchase Order Processing documents J General Accounting/Joint Interest Billing documents S Sales Order Processing documents
mnCallQueue	CALLQ	MATH_NUMERIC	REQ	INPUT
The address number of the case provider group. To resolve customer problems, the system or a person can assign case to provider groups. A provider group might be that of a specific service person, or it might be a group that is used to monitor and assign requests to the provider groups of service personnel.
cCallType	CT01	char	REQ	INPUT
A code that specifies the type of case.
szLastStatus	CLST	char	REQ	INPUT
A code that specifies the status of a case.
szActiveStatus	CLSTA	char	OPT	NONE
Active customer issue status. Used as default status when user activates customer issue.
szAllowedStatus1	CLST1	char	OPT	NONE
An optional code that specifies which status can be the next step in the case process. You can override this code. The case status code is stored in the Case Status Rules table (F1751).
szAllowedStatus2	CLST2	char	OPT	NONE
An optional code that specifies which status can be the next step in the case process. You can override this code. The case status code is stored in the Case Status Rules table (F1751).
szAllowedStatus3	CLST3	char	OPT	NONE
An optional code that specifies which status can be the next step in the case process. You can override this code. The case status code is stored in the Case Status Rules table (F1751).
szAllowedStatus4	CLST4	char	OPT	NONE
An optional code that specifies which status can be the next step in the case process. You can override this code. The case status code is stored in the Case Status Rules table (F1751).
szAllowedStatus5	CLST5	char	OPT	NONE
An optional code that specifies which status can be the next step in the case process. You can override this code. The case status code is stored in the Case Status Rules table (F1751).
szErrorCode	DTAI	char	OPT	NONE
A code that identifies and defines a unit of information. It is an alphanumeric code up to 8 characters long that does not allow blanks or special characters such as %, &, or +. You create new data items using system codes 55-59. You cannot change the alias.
cMode	EV01	char	REQ	INPUT
An option that specifies the type of processing for an event.
idStatusLinkList	GENLNG	ID	REQ	BOTH
General purpose ID variable.
cSuppressErrorMessage	EV02	char	OPT	NONE
An option that specifies the type of processing for an event.

Related Functions

None

Related Tables

F1751 Case Status RulesTable